What is your return policy ?

We accept returns\ exchange within 10 days of delivery for unworn, non-customized pieces. Custom or engraved items are final sale unless there's a manufacturing defect.

What materials are your pieces made from ?

All our pieces are crafted with a solid base of 925 sterling silver. Gold pieces are plated in 18K gold vermeil, a thick layer of gold over silver that ensures lasting brilliance. Silver pieces are finished with rhodium, a premium metal that enhances shine and offers exceptional resistance to tarnishingWe also hand-select every crystal featured in our designs. We use Swiss-grade cubic zirconia for their unmatched brilliance and clarity, offering the sparkle of real diamonds at an accessible price.

What is Gold Vermeil?

Gold vermeil (pronounced ver-may) is a high-quality type of gold plating. It consists of a thick layer of real 18K gold applied over a base of solid 925 sterling silver. Unlike standard gold plating, gold vermeil must meet specific thickness requirements, making it more durable, longer-lasting, and resistant to tarnishing.At Sia Jewelry, we use 18K gold vermeil to give you the luxurious look and feel of gold, while keeping your pieces accessible and crafted to last

Will the gold plating last? Can I wear it in the shower? | SIA Jewelry Canada

Our gold plating is durable and long-lasting. In fact, our pieces are electroplated using real 18K gold vermeil in a specialized solution that bonds the gold to the sterling silver base, creating a high-quality and lasting finish.However, to keep your jewelry looking its best, we recommend avoiding frequent exposure to water, perfumes, or harsh chemicals. While an occasional splash won’t harm it, removing your jewelry before showering or swimming will help preserve its shine over time.

Can I replate my jewelry in a few years? | SIA Jewelry Canada

At Sia Jewelry, we pride ourselves on the close relationship we maintain with our clients, which extends to the services we offer even after your purchase. For a minimal additional fee, we can definitely replate your jewelry to restore its shine and finish. Simply contact us at info@siajewelry.ca, and we’ll guide you through the next steps

Are your products hypoallergenic ?

Yes! Our pieces are nickel-free and hypoallergenic, perfect for sensitive skin.

Do you offer custom engraving or personalization ?

Yes! One of the advantages of having our pieces handcrafted in our atelier is the flexibility to personalize them. We offer custom engraving on select styles, and many of our designs can be tailored with your choice of birthstones or special details.Whether it’s a meaningful date, name, or a stone that represents someone you love, we’re happy to create a piece that feels uniquely yours.For any special requests, feel free to email us directly at info@siajewelry.ca.

How long does shipping ?

We typically process orders within 2–4 business days. Shipping times vary by location:Canada: 2–5 business daysUSA: 4–7 business daysInternational: 7–14 business daysNote : For preorders, please allow 2–3 weeks, as each piece is carefully handcrafted before being sent to youPlease note that personalized items may take slightly longer to prepare.

How do I find my ring size?

You can refer to our [Ring Size Guide] (insert link) to find your perfect fit.The most popular sizes we see ordered are US 6, 7, and 8, as they tend to fit most women comfortably If you're still unsure, feel free to reach out and we’ll be happy to help.

Are your jewelry pieces handcrafted ?

Yes, absolutely! All our pieces are handcrafted in our artisan workshop (atelier d’artisans) based in Canada. Each design goes through the hands of eight experienced artisans, with each one specializing in a different step of the process: 3D modeling, mold creation, casting, polishing, stone setting, and plating.Our team brings together decades of experience in crafting fine jewelry, combining traditional techniques with modern precision. The result is jewelry made with heart, heritage, and meticulous attention to detail, pieces that are meant to be worn, loved, and passed down.

What should I do if my jewelry arrives damaged after an order ?

Please email us at info@siajewelry.ca within 48 hours of receiving your package with a photo of the item. We’ll make it right as quickly as possible. 

Do you offer gift packaging?

Absolutely! All of our pieces come in a beautiful branded box and bag, finished with silk ribbon packaging, ready to gift and sure to impress.

How do I take care of my jewelry?

Store your jewelry in a dry place, away from direct sunlight. Use a soft cloth to gently clean it, and avoid contact with water, lotions, and perfumes for longer-lasting shine.